Welcome to our fashion hub! Below you’ll find answers to common questions about shopping with Selfridgie Store. Whether you’re curious about our global delivery, return policy, or how to style our latest pieces, we’ve got you covered.
Product Questions
What types of clothing does Selfridgie Store specialize in?
We offer a carefully curated selection of contemporary fashion including dresses, knitwear, outerwear, swimwear, and tailored pieces—perfect for building a versatile wardrobe with standout statement pieces.
Are your products true to size?
Our sizing follows standard US measurements. Each product page includes detailed size charts—we recommend checking these before ordering. For fitted items like dresses and jeans, you might consider sizing up if between sizes.
Do you offer plus sizes or petite options?
Our current collection focuses on standard sizing (XS-XL), but we’re constantly expanding our range. Sign up for our newsletter to be first to know about new size offerings!
Ordering & Account
How do I create an account?
Simply click “My Account” during checkout to set up your profile. Having an account lets you track orders, save favorites, and checkout faster next time.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion to you ASAP! If you need to make changes, email [email protected] within 2 hours of ordering with your order number—we’ll do our best to accommodate your request.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout.
Shipping & Delivery
What are my shipping options?
We offer two seamless delivery options:
Express Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
Free Standard Shipping: 15-25 business days via EMS for orders over $50
All orders process within 1-2 business days from our Jacksonville hub.
Do you ship internationally?
Yes! We deliver globally (excluding some remote areas and parts of Asia). International customers may be responsible for customs fees—we declare fair values to help minimize these charges.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this with the carrier’s website (DHL, FedEx, or EMS) for real-time updates on your fashion’s journey to you!
Returns & Exchanges
What’s your return policy?
We offer easy 15-day returns from the delivery date. Items must be unworn, with tags attached, and in original packaging. Please email us at [email protected] to initiate your return.
Are return shipping fees covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Style & Care
How should I care for my Selfridgie pieces?
Each item comes with care instructions—we recommend following these to maintain your fashion investment. Generally, hand washing delicate knits and line drying will keep your pieces looking their best!
Can you help me style an outfit?
Absolutely! Our fashion-loving team would be delighted to suggest pairings—just email [email protected] with the items you’re considering and your personal style preferences.
When do you release new collections?
We refresh our selections regularly to keep your wardrobe current. For exclusive early access, join our mailing list—you’ll get first dibs on new arrivals plus special promotions!
Still have questions? Our fashion-obsessed customer care team is always happy to help at [email protected]. We typically respond within 24 hours (except weekends).