At Selfridgie Store, we want you to love your fashion choices as much as we do. If for any reason you’re not completely satisfied with your purchase, our hassle-free returns policy ensures your shopping experience remains impeccable.

Our Return Policy

We accept returns within 15 days of receiving your order. Items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging
Note on Final Sale Items: For hygiene reasons, we cannot accept returns on Underwear & Nightwear and Swimwear unless they arrive defective or not as described.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email [email protected] with your return/exchange request using the template below
  2. Wait for Approval: Our team will respond within 24-48 hours with return authorization and instructions
  3. Package Your Item: Securely pack the item with all original tags and packaging
  4. Ship It Back: Send the package to our returns center at:
    Selfridgie Store Returns
    2674 Brannon Avenue
    Jacksonville, FL 32217
    United States
  5. Track Your Return: Keep your shipping receipt until your refund is processed

Return Request Email Template

Use this template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Selfridgie Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return: [Please specify] I have reviewed the returns policy and confirm the item meets all return conditions. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receiving your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Please indicate your preferred exchange item in your return request email.

For faster service, we recommend placing a new order for the desired item while returning the original purchase.

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping service.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange a prepaid return label if needed.

For any other questions about our returns policy, don’t hesitate to contact our customer service team. Your satisfaction is as important to us as your style.

The Selfridgie Store Team