At Selfridgie Store, we’re committed to making your fashion journey as seamless as possible. Our shipping and returns policies are designed with your convenience in mind, ensuring you can shop with confidence.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Hassle-Free Returns & Exchanges

We want you to love every purchase from Selfridgie Store. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Return Conditions

To be eligible for return, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear & Nightwear
  • Swimwear

Exceptions are made if these items arrive defective or not as described.

How to Return an Item

Follow these simple steps:

  1. Contact Us: Email [email protected] with your return request using the template below
  2. Wait for Approval: Our team will respond within 24-48 hours with return authorization and instructions
  3. Package Your Item: Securely pack the item with all original tags and packaging
  4. Ship It Back: Send the package to our returns center:
    Selfridgie Store Returns
    2674 Brannon Avenue
    Jacksonville, FL 32217
    United States
  5. Track Your Return: Keep your shipping receipt until your refund is processed

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Selfridgie Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return: [Please specify]

I have reviewed the returns policy and confirm the item meets all return conditions. Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receiving your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Please indicate your preferred exchange item in your return request email.

For faster service, we recommend placing a new order for the desired item while returning the original purchase.

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping service.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange a prepaid return label if needed.

For any other questions about our shipping or returns policy, don’t hesitate to contact our customer service team. Your satisfaction is as important to us as your style.

The Selfridgie Store Team